Send us an email and we'll get back to you within 24–48 hours.
Whether you have a question about the app, a subscription issue, or anything else — we're here to help.
Send an emailCommon topics
Questions about your plan, charges, or how to cancel your subscription.
If your subscription isn't showing after reinstalling, use "Restore purchases" in the app settings.
Found something that doesn't work as expected? Let us know and we'll fix it.
To delete all your personal data from the app, email us and we'll process it within 30 days.
Not receiving reminders? Check that notifications are enabled in your iPhone Settings → MoveOn.
Feature requests, suggestions, or anything else — we read every message.
Frequently asked questions
Open Settings on your iPhone → tap your name → Subscriptions → select MoveOn → tap Cancel Subscription. You'll keep access until the end of the current billing period. Uninstalling the app does not cancel your subscription.
Open the app and go to the paywall screen. Tap "Restore purchases" at the bottom. Make sure you're signed in with the same Apple ID used when you originally subscribed. If the issue persists, contact us and we'll sort it out.
All purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com and select your MoveOn purchase. Apple typically processes refunds within a few business days.
Streak data is stored locally on your device and cannot be recovered remotely. If your streak reset after reinstalling, this is expected behaviour — the data lives on the device. If it reset unexpectedly without reinstalling, please report it to us with your iOS version and device model.
Most data is stored locally on your device and is deleted when you uninstall the app. For any server-side data (analytics, subscription history), email us at 41.bodegas-blindado@icloud.com with the subject "Data Deletion Request" and we'll process it within 30 days as required by GDPR.
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